<p><strong>Appointments</strong></p> <p>We are by appointment only.&nbsp;Please&nbsp;<a href="https://www.ebrwebstore.com/questions-feedback/">contact us</a>&nbsp;for more info.&nbsp;</p> <p><strong>Returns Policy</strong></p> <p>Please&nbsp;<a href="https://www.ebrwebstore.com/questions-feedback/">contact us</a>&nbsp;if you have issues with any item that you have purchased from us. Auctions of consignment firearms are "AS-IS" with no return.&nbsp;</p> <p><strong>Shipping</strong><strong><em><br /><br /></em></strong>We only ship to the United States. Note that some products cannot be shipped to areas with restrictions. If you order an item that is restricted in your area, your order will be cancelled and your payment refunded.<br /><br />When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.</p> <p><strong>Shipments from Private Parties</strong></p> <p>EBR Works will accept firearms shipments from private sellers. You must&nbsp;<a href="https://www.ebrwebstore.com/questions-feedback/">contact us</a>&nbsp;to discuss the firearm that is being shipped to us. The seller must provide us a <strong>legible</strong> copy of their driver's license or state ID card with current home address via email before they ship the firearm to us. The firearm must be shipped with insurance and signature required.&nbsp;</p> <p><strong>Special Order Policy</strong></p> <p>All custom/special orders must be paid in full in advance. If you are ordering a firearm that we usually stock or can easily sell, a $500 deposit is required.</p> <p><strong>Order Cancellations</strong></p> <p>Special orders will be subject to a 20% restocking fee. Additionally, orders paid by credit card are subject to a 3.5% cancellation fee for the total amount including shipping &amp; tax. These amounts will be deducted from your refund. No exceptions.&nbsp;</p> <p><strong>Storage Fees:</strong></p> <div>$5 per day, per firearm, will be assessed for firearms left with us for over 30 days without prior arrangement. Firearms left over 180 days will be considered abandoned property and will be sold for storage fees.</div>